We see owners as our clients and tenants as our customers. We genuinely appreciate your role; and we particularly value good tenants.

If you are a potential customer, we welcome you to our site. We also welcome any comments you care to make about the site - please click here to send us your feedback.

If after searching this site you require further information, you can contact our office (click here for contact details), or you might wish to contact the Department of Fair Trading.

• At all times you will be treated with respect, courtesy and consideration.
• We will listen to and consider all reasonable requests.
• If you meet your obligations as a tenant, we will act as your advocate.
• We are totally informed of the Residential Tenancy Act and other relevant regulations, and we genuinely support and respect your rights under the Act.

• Nominate one person to be responsible for making the payment.
• Ensure that the payments are made in weekly lots. It is our experience that when sharing tenants pay their portion of the rent direct to us, problems invariably occur. As time passes, someone fails or forgets to pay their share and the rent falls into arrears. You should be aware that all tenants are jointly and separately responsible for any debt of the tenancy. In other words, we do not distinguish between your individual payments.
• Maintain up to date records that clearly show the payment situation, between all tenants.

As soon as you become aware that there will be a change in the shared tenant arrangements, contact our office. We will arrange for all of the current tenants to meet and complete the formalities in our office. If there is to be a new tenant and it's known who that will be, then they should be at that meeting also.

• Notify/confirm in writing details of the change. The notice should show the name/s of tenants vacating, and the date they plan to leave. This should be signed by all tenants, i.e. those leaving and those staying.
• Any prospective incoming tenant will have to complete and submit an application for tenancy.
• The prospective tenant will be notified of the outcome of their application.
• The incoming tenant then pays the share of the bond of the outgoing tenant.
• Once the bond money is paid across by the incoming tenant, a 'Change of Shared Tenancy' form will be completed and signed by both parties.
• A new lease agreement (Residential Tenancy Agreement) will need to be signed by all parties (excluding outgoing tenants). This lease will include details of the incoming and continuing tenants but it will only cover the time that is remaining on the original lease.