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| Understanding | Specialists | Staff | Service | Excellence |
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| We understand your needs and priorities ... |
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It is true to say that amongst our many clients, no two have exactly the same requirements. We believe the secret of LJPMs success has been and will continue to be understanding and catering for these differences. We put considerable effort into determining the needs and priorities of our clients, individually and collectively. From first instructions we establish your objectives and then through regular follow up, we reassess those objectives in relation to each property, and your overall portfolio. This is so that decisions are made in the relevant context, and with your ultimate goals in mind. We also know that these goals can change! |
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| We know that the reasons clients use our services, vary considerably. However experience tells us that as a property owner, your aims include the following: |
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'peace of mind' - you want to leave the day to day management of your property to us, so that you can get on with other matters. The level of involvement varies from client to client, but all want to feel confident, as they attend to other business, that their interests are being looked after.
'security' - you want your asset protected. For some property owners, it's an investment. For others it's even more. It might be the family home they're leaving for a period. Either way, you want the asset to be 'looked after'.
'maximising returns' - always important and often, but not always, the main priority for owners. We assist you in many ways to achieve this goal. Our expertise in tenant selection (no, you can't always get it right, but it's about matching tenant and property through a rigorous process); our knowledge of the market; our regular comprehensive inspections; our commitment to giving you the best advice (even if sometimes it's not exactly what you want to hear!); and if it comes to it, our expertise and excellent record at the Tribunal. These are just a few of the factors that you have working for you at LJPM, to ensure the best outcome for your investment.
'minimising risks' - owning a property and having it tenanted carries risk. Some of that risk is obvious, but more worrying is the hidden or unknown. There is legislation and numerous regulations that must be adhered to. There is a potential legal minefield, daunting for the experienced, let alone the novice. You don't eliminate it but you certainly minimise all aspects of risk by using LJPM.
'having a middle person' - many property owners really appreciate having a middle person to deal with the tenants, tradespeople and the like. When it's time to increase the rent, chase the arrears, conduct inspections, negotiate on repairs and other demands, it is considerably more comfortable having ' that person in the middle'. However, it cannot be just anyone. It must be people who completely understand the rights and obligations of all parties.
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| As an owner, you will no doubt consider the following matters to be critical: |
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- receiving your payment on time;
- fully trained and experienced people taking care of your property;
- being promptly informed when your property is to become vacant;
- a comprehensive knowledge of the relevant legislation, and how it works;
- being told when there is an issue with rent in arrears;
- regular, thorough inspections of your property;
- minimum vacancy of your property;
- a rigorous tenant selection process;
- contemporary, professional marketing of your property;
- clear, concise monthly and end of financial year statements;
- effective, constructive advice based on years of experience;
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| BUT there are also other matters, often neglected, which we know are also critical to owners: |
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- prompt responses to your phone calls, email, and faxes to our office. We have designated telephone lines for property owners;
- being brought up to date regularly, not just when there's a problem;
- frank and accurate appraisals and reports on your property;
- being advised of ALL requests for repairs and maintenance;
- twice monthly payments to assist your cashflow if required;
- regular useful information via our newsletter and the website.
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